Shipping policy

SHIPPING & DELIVERY POLICY

OVERVIEW

Thank you for shopping with Azuri Labs! We strive to get your favorite skincare products delivered to your doorstep safely and efficiently. Below are the terms and conditions that constitute our Shipping Policy.

1. SHIPPING SCOPE & COURIER PARTNERS

We currently only ship domestically within South Africa. We do not offer international shipping at this stage.
All orders are dispatched from our facility and delivered via reputable local courier services (e.g., Courier Guy, Dawn Wing, or Fastway) to ensure fast and trackable delivery.

2. PROCESSING TIMES

All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Note: During peak seasonal periods or promotional sales, processing times may take slightly longer. We appreciate your patience.

3. SHIPPING RATES & ESTIMATED DELIVERY TIMES

Shipping charges for your order will be calculated and displayed at checkout.

Destination	Estimated Delivery Time	Shipping Cost
Main Centres (e.g., Johannesburg, Pretoria, Durban, Cape Town)	2 to 4 business days	[INSERT STANDARD RATE, e.g., R99.00]
Regional / Outlying Areas	3 to 7 business days	[INSERT REGIONAL RATE, e.g., R130.00]
Orders Over R500	Standard Delivery Timelines	FREE

4. DELIVERY TO P.O. BOXES / POSTNET

Our courier partners require a physical street address for door-to-door deliveries. We do not ship to P.O. Boxes.
Please ensure that someone is available at the specified delivery address during standard business hours (8:00 AM – 5:00 PM, Monday to Friday) to sign for the parcel.

5. TRACKING YOUR ORDER

When your order has shipped, you will receive an email notification from us which will include a tracking number and a link to track your parcel.
Please allow up to 24 hours for the tracking information to become active on the courier's system.

6. DAMAGES, LOSS, AND UNFORTUNATE DELAYS

Azuri Labs is not liable for delivery delays caused by courier service disruptions, extreme weather, or unforeseen transit issues.
If you receive your order damaged, please contact our support team immediately at azurilabsza@gmail.com with your order number and a photo of the item’s condition. We handle these on a case-by-case basis and will work towards a speedy resolution.